Question 1

What is the best age to have my child's impression taken?

Accepted Answer

We stamp any age... straight from the hospital all the way up to adults! No one is too small or too big. The size of the ceramic plate will be determined by the size of the impression.

Question 2

How should I prepare for my appointment?

Accepted Answer

No preparation is necessarily required. However, if you plan to have your child‘s foot stamped, you may want to dress them in an outfit that allows us to reach their feet easily.

Question 3

Can we stamp our pets?

Accepted Answer

Yes! We love our furry friends. Please contact us ahead of time to make arrangements.

Question 4

Is it messy?

Accepted Answer

Not at all. Our soft, nontoxic clay feels a lot like Play-Doh! It is easily removed by simply wiping, or washing your hands. Also, we provide hand wipes.

Question 5

My child likes to clench their fists. Is it possible to get an impression of them?

Accepted Answer

Absolutely! Little ones instinctively like to keep their hands clenched, but because you’ve come to us, you are ensured a good print from even the tiniest of hands.

Question 6

I tried to do-it-yourself handprint kit and it did not work. Is your process different?

Accepted Answer

We use a soft, nontoxic clay that is kiln-fired, not made from an air-dried mold. Unlike the do-it-yourself kits, ours will not mold or deteriorate over time. There really is no comparison between kits and custom work. Best of all, we do all the work for you!

Question 7

I would like to order I would like to order several impressions. Do I have to make multiple imprints?

Accepted Answer

We do an impression for each piece you order. Having an original ensures all the tiny details in the hands and feet will show.

Question 8

How long does it take to get my order back?

Accepted Answer

Our multiple-step process normally takes four weeks to complete. Please allow extra time during peak holidays—Christmas and Mother’s Day.

Question 9

Where do I pick up my order?

Accepted Answer

Generally, orders are returned to the location where the impression was taken. We can also deliver your order to any other host stores or our Scripps Ranch studio. Shipping is also available for an extra fee.

Question 10

What are my options for payment?

Accepted Answer

We take all cards, as well as cash, check, PayPal, Venmo, & Apple Pay.

Question 11

Do you offer shipping?

Accepted Answer

Yes, we ship anywhere in the U.S. All packages are sent via Priority Mail.

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